CryptoPay Services Agreement

  1. Introduction

    1. Please read this document carefully, as it sets out the terms and conditions on which CryptoPay Limited (referred to as "CryptoPay") will provide services to you through our websites:

      1. https://www.cryptopay.me ("CryptoPay Website"); and

      2. https://buy.cryptopay.me ("CryptoPay Instant Website")

    2. In this document, references to we/our/us are to CryptoPay. Any references to Customer/you/your are references to you as a customer of CryptoPay and user of either or both Websites. Any references to the "Website" includes both the CryptoPay Website and the CryptoPay Instant Website.

    3. This Agreement will govern the use of the Services provided through the Website operated by CryptoPay. By using the Website you agree to be bound by the terms and conditions set out on this webpage (the "Agreement"). This Agreement will come into effect when you confirm electronically on the Website that you agree to it. We recommend that you retain a copy of this Agreement, Fee Tariff and transaction records.

    4. The services that are provided through the Website can only be used in a limited way as they only allow the Customer to acquire goods or services on this Website.

    5. The risk of loss in trading or holding Bitcoin or any other cryptocurrency can be substantial. Cryptocurrency transactions are irrevocable and stolen or incorrectly transferred cryptocurrencies may be irretrievable. You cannot cancel, reverse, or change any transaction marked as complete or pending. You should therefore carefully consider whether trading, holding or transferring Bitcoin or any other cryptocurrency is suitable for you in light of your financial condition. In considering whether to trade or hold bitcoin, you should be aware that the price or value of Bitcoin or any other cryptocurrency can change rapidly, decrease, and potentially even fall to zero.

    6. Use of cryptocurrency may be illegal in some jurisdictions. It is your responsibility to know the regulatory requirements concerning transactions with cryptocurrency in your jurisdiction before using the Services.

    7. For the purposes of this Agreement a "Business Day" is any day which is not a Saturday, Sunday or public holiday in the UK and which the banks are open for business in London.

  2. Services provided to you

    1. CryptoPay provides the following services to you through the CryptoPay Website:

      1. allowing you to purchase Bitcoin, Litecoin or any other cryptocurrency ("Cryptocurrency") that can be purchased through the CryptoPay Website from CryptoPay ("Cryptocurrency Purchase");

      2. Cryptocurrency storage services, whereby Cryptocurrency (whether purchased from CryptoPay or transferred from an external Cryptocurrency wallet) and fiat currency is stored in a multi-currency digital wallet ("Cryptocurrency Storage");

      3. Cryptocurrency transfer services, whereby Cryptocurrency stored in your online CryptoPay wallet may be transferred to:
        (a) another customer’s CryptoPay wallet; or
        (b) a Cryptocurrency wallet, being either your wallet or another person’s wallet, maintained and operated by a third party ("Cryptocurrency Transfer"); and

      4. Cryptocurrency withdrawals, whereby Cryptocurrency may be sold to CryptoPay in exchange for fiat currency with the proceeds being transferred to your Linked Account (as defined below) ("Cryptocurrency Withdrawal").

    2. CryptoPay provides the following service to you through the CryptoPay Instant Website:

      1. allowing you to purchase any Cryptocurrency that can be purchased through the CryptoPay Instant Website from CryptoPay ("Cryptocurrency Instant Purchase").

    3. Together, the services set out in clauses 2.1.1 to 2.1.4 and 2.2.1 are referred to in this Agreement as the "Services".

    4. CryptoPay may also offer additional services to those listed above in clauses 2.1.1 to 2.1.4 and 2.2 from time to time. Such additional services shall be provided under terms and conditions separate to this Agreement.

  3. Customer registration process

    1. To be eligible to become a Customer you must:

      1. be at least 18 years old;

      2. have capacity to enter into legally binding contracts; and

      3. if you wish to use the Cryptocurrency Withdrawal services set out in clause 2.1.4, you must have an Eligible Bank Account (as defined in clause 3.2) that can be linked to the Cryptocurrency Withdrawal Services provided by CryptoPay under this Agreement (the "Linked Account").

    2. The types of bank accounts that qualify as eligible bank accounts are Euro deposit accounts in the Customer’s name that can make or receive payments in the Single Euro Payments Area and are held with a bank in the United Kingdom or the Single Euro Payments Area ("Eligible Bank Accounts"). CryptoPay reserves the right to amend the types of bank accounts that qualify as Eligible Bank Accounts at any time.

    3. To become a Customer you must also provide CryptoPay with the information that is requested as part of the account opening process. This includes the information to satisfy "know your client" and anti-money laundering checks. Failure to provide any information that CryptoPay reasonably requests from you pursuant to applicable money laundering laws and regulations after you have become a Customer shall be grounds for the suspension of the provision of Services to you (including access to your account) under clause 12 and/or the termination of this Agreement under clause 21. The nature and extent of the information you are required to provide may differ, for example, based on the Services provided to you under this Agreement and/or the means of payment you use.

  4. Accessing your account through the Cryptopay Website

    1. When applying to become a Customer to use the CryptoPay Website, you will be asked to create your individual Customer account ("Account") which will include a username and password ("Account Details"). Once registered you will be able to access your Account through the CryptoPay Website using your Account Details in accordance with this Agreement.

    2. Each time you seek to access your Account we will check your identity by asking for your Account Details. As long as your correct Account Details are entered, we will assume that you are the person giving instructions and you will be liable for those instructions. You must therefore keep the Account Details secret and secure and make sure that they are not stored in a way that enables others to access them or impersonate you. In addition, if you disclose the Account Details to any person whom you authorise to access your Account, you are also responsible and liable for any access, use, misuse or disclosure of your Account Details and/or your Account by such person.

    3. You must notify us by e-mail at support@cryptopay.me immediately if you discover or suspect:

      1. the loss or disclosure to any unauthorised person of any Account Details;

      2. any unauthorised access to your Account;

      3. any other criminal or fraudulent activity relating to your Account; or

      4. any other breach of security relating to your Account, whether physical or relating to computer or similar hardware or software.

    4. If we receive such a notification from you or determine ourselves that the security of your Account Details may have been breached, you will not be able to access your Account until measures have been taken to verify your identity.

    5. Unless and until you tell us that you believe that someone else knows the Account Details or can use your Account by impersonating you:

      1. you will be responsible for any instruction which we receive and act on, even if it was not given by you; and

      2. we will not be responsible for any unauthorised access to your Account or the information available in it.

  5. Using the Cryptopay instant website

    1. You are able to enter into a Cryptocurrency Instant Purchase without being required to open an Account. If you wish to use any of the Services offered through the CryptoPay Website, you will need to open an Account as set out in clause 4.

  6. Cryptocurrency Purchase

    1. Once you have completed the customer registration process associated with the Services you would like to receive under this Agreement to our satisfaction and your Account has been opened, you will be able to purchase Cryptocurrencies from us through the CryptoPay Website, subject to the applicable fees which are set out in the tariff of fees ("Fee Tariff") which can be found on the CryptoPay Website. The price, exchange rate and amount of the Cryptocurrency that you wish to purchase will be confirmed through the Website at the time that you place an order for a Cryptocurrency Purchase.

    2. There are two methods by which you can make a Cryptocurrency Purchase:

      1. you may deposit fiat currency in to your Account by way of a bank transfer from an Eligible Bank Account and then use the "Exchange" functionality on your Account page to exchange this fiat currency for Cryptocurrency; or

      2. you may select the "buy bitcoins" option accessible through your Account page and purchase Cryptocurrency using a credit or debit card.

    3. The fees applicable to each method of Cryptocurrency Purchase are as set out in the Fee Tariff.

    4. Acceptance by us of an order for a Cryptocurrency Purchase does not guarantee that you will receive the corresponding amount of Cryptocurrency into your Wallet (as defined below). The Cryptocurrency Purchase is conditional upon actual receipt by us of the funds from an Eligible Bank Account or by way of credit or debit card, as well as payment of any applicable fees.

    5. Subject to clause 6.4 and the transaction being honoured by the Customer’s bank, card provider or other relevant party, Cryptocurrency Purchases will be credited to the Wallet as soon as possible once the Cryptocurrency Purchase has been confirmed by the Cryptocurrency network. Once submitted to a Cryptocurrency network, a Cryptocurrency Purchase will be unconfirmed for a period of time pending sufficient confirmation of the transaction by the Cryptocurrency network. Cryptocurrency transactions that are in a pending state will not be credited to the Wallet (as defined below).

  7. Cryptocurrency instant Purchase

    1. You will be able to purchase Cryptocurrencies from us through the CryptoPay Instant Website subject to the applicable fees which are set out in the Fee Tariff which can be found on the CryptoPay Instant Website. The price, exchange rate and amount of the Cryptocurrency that you wish to purchase will be confirmed through the Website at the time that you place an order for a Cryptocurrency Instant Purchase.

    2. You can make a Cryptocurrency Instant Purchase using the instant bitcoin purchase option accessible through the CryptoPay Instant Website and purchase Cryptocurrency using a credit or debit card.

    3. The fees applicable to each method of Cryptocurrency Instant Purchase are as set out in the Fee Tariff.

    4. Acceptance by us of an order for a Cryptocurrency Instant Purchase does not guarantee that you will receive the corresponding amount of Cryptocurrency. The Cryptocurrency Instant Purchase is conditional upon actual receipt by us of the funds from your credit or debit card, as well as payment of any applicable fees.

    5. Subject to clause 7.4 and the transaction being honoured by the Customer’s bank, card provider or other relevant party, Cryptocurrency Instant Purchases shall be credited to any Cryptocurrency wallet maintained and operated either by CryptoPay (if you also have an Account) or by a third party as soon as possible once the Cryptocurrency Instant Purchase has been confirmed by the Cryptocurrency network. Once submitted to a Cryptocurrency network, a Cryptocurrency Instant Purchase will be unconfirmed for a period of time pending sufficient confirmation of the transaction by the Cryptocurrency network. Cryptocurrency transactions that are in a pending state will not be credited to the wallet.

  8. Cryptocurrency storage

    1. Once your Account has been opened you will have a digital wallet accessible through the Website where you can store your Cryptocurrency (the "Wallet").

    2. CryptoPay adopts appropriate practices and security measures to protect your Wallet and your information from unauthorized access. For more detail please refer to CryptoPay Privacy Policy.

    3. The Customer has the option to create one or more sub-wallets within a Wallet in either US Dollar, Euro, Pound Sterling or a particular Cryptocurrency (each being a "Sub-Wallet"). The Customer can at any time manage the overall funds held in their Wallet by selling the funds they have in a Sub-Wallet to us and requesting that the proceeds are paid in a different currency into a different Sub-Wallet (a "Currency Exchange Transaction").

    4. A Currency Exchange Transaction shall be subject to a fee equal to a percentage of the amount of the Currency Exchange Transaction (the "Exchange Fee") which is set out in the Fee Tariff. CryptoPay shall take payment of the Exchange Fee by deducting the relevant amount from the total of the Currency Exchange Transaction.

    5. The exchange rate applied to a Currency Exchange Transaction will be provided to you through the Website as part of a Currency Exchange Transaction.

    6. The Customer shall have no right to withdraw funds held in a Sub-Wallet other than by way of a Cryptocurrency Transfer on the terms set out in clause 9, Cryptocurrency Withdrawal on the terms set out in clause 10, or as otherwise permitted under terms and conditions separate to this Agreement.

    7. Transfers between the Wallet and a Sub-Wallet, or between Sub-Wallets, shall take place immediately.

    8. Each Sub-Wallet shall not be subject to any overdraft, advance, credit or discount.

  9. Cryptocurrency Transfer

    1. Cryptocurrency (or part thereof) held in the Wallet or in a Sub-Wallet may be transferred to another customer’s Cryptocurrency wallet or an external Cryptocurrency wallet maintained and operated by a third party. CryptoPay shall specify the information required to effect a Cryptocurrency Transfer at the point of instruction but, as a minimum, CryptoPay shall require the:

      1. address of the recipient’s wallet; and

      2. amount to be transferred.

    2. We may charge network fees (miner fees) to process a Cryptocurrency Transfer on your behalf. We will calculate the network fee at our discretion, although we will always notify you of the network fee at or before the time you authorise the Cryptocurrency Transfer. Once submitted to a Cryptocurrency network, a Cryptocurrency Transfer will be unconfirmed for a period of time pending sufficient confirmation of the transaction by the Cryptocurrency network. Cryptocurrency transactions that are in a pending state will not be transferred to the Wallet until such time as the Cryptocurrency transaction has been confirmed.

    3. The fees applicable to a Cryptocurrency Transfer are as set out in the Fee Tariff.

    4. If the Customer instructs a Cryptocurrency Transfer in respect of amounts held in a Sub-Wallet which relates to a currency which is different to the Cryptocurrency to be transferred, a Currency Exchange Transaction will take place prior to transfer (and will thus incur an Exchange Fee).

    5. CryptoPay has no control over, or liability for, the delivery, quality, safety, legality or any other aspect of any goods or services that you may purchase or sell to or from a third party using Cryptocurrency Transfer. We will process Cryptocurrency transaction in accordance with the instructions we receive from you. You should verify all transaction information prior to submitting instructions to us. We do not guarantee the identity of any user, receiver, requestee or other party.

  10. Cryptocurrency withdrawals

    1. Any Cryptocurrency Withdrawals must take place from the Euro Sub-Wallet.

    2. If the Customer instructs a Cryptocurrency Withdrawal in respect of amounts held other than in the Euro Sub-Wallet, a Currency Exchange Transaction must first take place where such amounts will be converted to Euros and placed in the Euro Sub-Wallet at the exchange rate applicable immediately prior to the Cryptocurrency Withdrawal being made (and will incur an Exchange Fee).

    3. The Customer shall be entitled to make a Cryptocurrency Withdrawal from the Euro Sub-Wallet to a Linked Account only. For the avoidance of doubt, a Cryptocurrency Withdrawal cannot be made to any account other than a Linked Account.

    4. Cryptocurrency Withdrawals may be subject to such minimum and (cumulative) maximum daily amounts as CryptoPay may specify from time to time. Information on any applicable minimum and maximum amounts shall be stated on the Website.

    5. CryptoPay will deduct a "Withdrawal Fee" in accordance with the Fee Tariff from all Cryptocurrency Withdrawals.

    6. Cryptocurrency Withdrawals will, subject to orders to make a Cryptocurrency Withdrawal being received between 09am and 12pm UK time on a Business Day, be processed on the date of request. All other Cryptocurrency Withdrawals will be processed on the next Business Day.

  11. Incorrect or unauthorised Cryptocurrency transfers or Cryptocurrency withdrawals

    1. In the event that you become aware of any incorrect or unauthorised Cryptocurrency Withdrawals or Cryptocurrency Transfer, you must notify us this immediately by email to support@cryptopay.me. Prior to receiving such notification, we will not be responsible for any loss or damage that you suffer as a result of a Cryptocurrency Withdrawal or Cryptocurrency Transfer which was executed without your consent.

  12. Suspension of services

    1. CryptoPay may withhold or suspend any Services (including your access to the Account) or any part of its functionality, where:

      1. it knows or reasonably suspects that the providing one or more Services:
        (a) is fraudulent or involves any criminal activity;
        (b) is money laundering or relates to money laundering activities; or
        (c) is otherwise in breach of applicable law.

      2. you fail to provide on request such documentation as CryptoPay (or any third party whose services we use in providing the Services to you under this Agreement) reasonably requires in order to comply with its obligations under applicable money laundering laws and regulations or otherwise to ensure the verification of your identity and/or funding sources to CryptoPay’s satisfaction;

      3. any Cryptocurrency Purchase, CryptoPay Instant Purchase, Cryptocurrency Withdrawal or Cryptocurrency Transfer is significantly larger in size, or together with other recent Cryptocurrency Purchases, CryptoPay Instant Purchases, Cryptocurrency Withdrawals or Cryptocurrency Transfers, is significantly larger in volume than expected;

      4. CryptoPay reasonably believes that it is necessary or desirable to do so in order to protect the security of the Account, including circumstances where any Account Details may have been lost or stolen; or

      5. it is obliged to do so as a result of any law or regulation or the direction of any competent authority or regulatory body.

      6. CryptoPay reasonably suspects that you have provided us with false information or fabricated documents.

    2. In the case of any such withholding or suspension described in this clause 12, CryptoPay shall make reasonable efforts to inform you about the withholding or suspension, provided that such disclosure:

      1. is not in breach of any applicable law or regulation and does not contravene the instruction of any competent authority or regulator; and

      2. would not compromise CryptoPay's reasonable security measures.

    3. CryptoPay shall not be liable to you for any losses you may suffer as a result of any reasonable action it takes to suspend the Account or withhold settlement of a Cryptocurrency Purchase, CryptoPay Instant Purchase, Cryptocurrency Withdrawal or Cryptocurrency Transfer in accordance with this clause 12.

    4. Where the reasons for CryptoPay's actions under this clause 12 cease to exist, CryptoPay may, at its discretion, either reinstate access to the Account and the Services and/or issue the Customer with new Account Details.

  13. Changing the Linked account

    1. The customer may change a Linked Account at any time and/or add additional Linked Accounts through the process be provided to you through the Website.

  14. Fees

    1. All fees payable under this Agreement are set out in the Fee Tariff and shall be paid in Euro or any other currency that is agreed between Cryptopay and the Customer.

    2. Where the Customer has an Account:

      1. if any fees remain outstanding after 15 Business Days of being charged to the Customer, the remaining fees will be deducted from any Sub-Wallet with a positive balance using the current exchange rate determined by CryptoPay; and

      2. if the Wallet does not have sufficient funds to pay any fees that are payable under this Agreement, CryptoPay may terminate this Agreement in accordance with clause 21.4.

  15. Reporting

    1. Where the Customer has an Account:

      1. you may access, at any time, your personal page on the CryptoPay Website, showing the recent activity and current balance of your Wallet and any Sub-Wallets; and

      2. you will be able to find statements of transactions made to and from your Wallet and any Sub-Wallets in your personal page on the CryptoPay Website. You are invited to carefully review the list of these transactions.

  16. Data protection law

    1. We are committed to keeping your personal information safe. We process personal information in accordance with applicable data protection legislation. Please read our privacy policy to understand how we use and protect the information you provide us (a copy of our privacy policy can be accessed here: privacy policy).

  17. Confidentiality

    1. In this clause, "Confidential Information" means any information that is clearly labelled or identified as confidential or ought reasonably be treated as being confidential. Confidential Information excludes any information which:

      1. is or becomes publicly known other than through a breach of this Agreement;

      2. was in the receiving party’s lawful possession before the disclosure;

      3. is lawfully disclosed to the receiving party by a third party without restriction on disclosure;

      4. is independently developed by the receiving party and that independent development can be shown by written evidence; or

      5. is required to be disclosed by law, by any court of competent jurisdiction or by any regulatory or administrative body.

    2. Each party will hold the other’s Confidential Information in confidence and not make the other’s Confidential Information available to any third party unless that third party is subject to an equivalent duty of confidentiality. Neither party will use the other’s Confidential Information for any purpose other than the implementation of this Agreement.

    3. Each party will take all reasonable steps to ensure that the other’s Confidential Information to which it has access is not disclosed or distributed by its employees, agents or independent contractors in breach of the terms of this Agreement.

    4. This clause 17 will survive termination of this Agreement for a period of 3 years.

  18. Warranties and representations

    1. By agreeing to this Agreement, you represent, warrant and undertake to us that:

      1. you have full power and authority to enter into this Agreement;

      2. you understand and acknowledge that we do not warrant that any of the Services available through the CryptoPay Website or the CryptoPay Instant Website are suitable or appropriate for your needs and that you must take your own independent legal and other advice on such Services;

      3. you are entering into this Agreement as principal and not on behalf of any third party;

      4. you will not violate any applicable laws by entering into this Agreement or receiving the Services provided under it;

      5. funds or Cryptocurrencies transferred to the Wallet or any Sub-Wallet have been acquired lawfully;

      6. you understand and acknowledge that while we make reasonable endeavours to ensure the accuracy of the information that we provide, and which in turn, is provided to you, neither we nor any of our directors, employees or agents make any representation or warranty, express or implied, as to the accuracy or completeness of such information;

      7. any information provided by you to CryptoPay under this Agreement is true, complete, accurate, up to date and not misleading; and

      8. you shall provide all assistance reasonably requested by CryptoPay to enable CryptoPay to comply with its obligations under this Agreement.

    2. CryptoPay warrants, represents and undertakes that:

      1. it shall provide the Services with reasonable care and skill; and

      2. it shall take reasonable and appropriate technological, organisational and operational measures to prevent against the loss of items held in the Wallet, having regard to the state of the art and recent technological development.

    3. CryptoPay makes no representation or warranty that the Services are applicable or appropriate for use by customers in all jurisdictions and it is your responsibility to ensure compliance with the laws of any relevant jurisdiction outside the United Kingdom in connection with the provision of the Services.

  19. Limitation of liability

    1. This clause 19 sets out CryptoPay's entire financial liability (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer:

      1. arising under or in connection with this Agreement;

      2. in respect of any use made by the Customer of the Services or any part of them; and

      3. in respect of any representation, misrepresentation (whether innocent or negligent), statement or tortious act or omission (including negligence) arising under or in connection with this Agreement.

    2. Except as expressly and specifically provided in this Agreement, CryptoPay disclaims all warranties and conditions express or implied, including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose, in relation to the Services, their use and the results of such use.

    3. All warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are excluded from this Agreement to the fullest extent permitted by applicable law.

    4. Whilst CryptoPay takes every care to ensure that the standard of the Website remains high and to maintain the continuity of it, the Internet is not always a stable medium, and errors, omissions, interruptions of service and delays may occur at any time. As a result, we do not accept any ongoing obligation or responsibility to operate the CryptoPay Website or the CryptoPay Instant Website (or any particular part of either Website).

    5. CryptoPay disclaims all liability associated with the use of Cryptocurrency, including:

      1. unknown inherent technical defects;

      2. regulatory or legislative changes; and

      3. currency fluctuation.

    6. Nothing in this Agreement excludes the liability of CryptoPay:

      1. for death or personal injury caused by CryptoPay’s negligence;

      2. for fraud, fraudulent misrepresentation or fraudulent misstatement; or

      3. any statutory liability not capable of limitation.

    7. Prior to receiving a notification under clause 11, CryptoPay shall not be liable for any Cryptocurrency Purchases, Cryptocurrency Withdrawals or Cryptocurrency Transfers validly executed as provided for in this Agreement which were executed without your consent.

    8. Subject to clause 19.6, CryptoPay will not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation (whether innocent or negligent), restitution or otherwise for any loss of profits, loss of business, loss or corruption of data, depletion of goodwill and/or similar losses, or pure economic loss, or for any special, punitive, indirect or consequential loss costs, damages, charges or expenses however arising under this Agreement or for any loss, damage or corruption of any Cryptocurrency as a result of the instructions, acts or omissions of the Customer. This shall include any losses attributable to a failure by the Customer to keep secure any security or other information relating to the Wallet and access to it.

  20. Right of withdrawal

    1. You have 14 (fourteen) calendar days to exercise your right of withdrawal from this Agreement, without having to justify any reason or pay any penalty. This withdrawal period begins on the day after the date that your application is accepted by us.

    2. We will not normally provide the Services during the withdrawal period. If you use the Website to request the provision of any Services during the withdrawal period, we will treat this as an express request from you to begin the supply of the Services before the end of the withdrawal period. Any Services which are fully performed before a withdrawal cannot be reversed.

    3. In order to effect a withdrawal you must have:

      1. withdrawn all amounts held in the Wallet; or

      2. instructed CryptoPay to transfer all amounts held in the Wallet to the Linked Account or credit any Cryptocurrency wallet maintained and operated either by CryptoPay or by a third party (subject to Exchange Fees and Withdrawal Fees as applicable)

      by the date you submit your withdrawal request, otherwise we will exchange any amounts held in your Wallet for the fiat currency which your Linked Account is denominated in and then transfer all amounts to your Linked Account on the date we effect your withdrawal request (subject to the exchange rates, Exchange Fees and Withdrawal Fees applicable on that date).

    4. You must notify your withdrawal request to us within the allotted period by email to support@cryptopay.me.

    5. If you exercise your right of withdrawal, this Agreement will be terminated at no cost to you (subject to any Exchange Fees and Withdrawal Fees required to effect your withdrawal).

  21. Term and Termination

    1. This Agreement will commence in the manner set out in clause 1.1 and will continue unless either party notifies the other of termination, in writing, in accordance with this Agreement.

    2. This Agreement can be terminated immediately by the Customer providing written notice to CryptoPay provided that, where the Customer has an Account, Customer has:

      1. withdrawn all amounts held in the Wallet; or

      2. has instructed CryptoPay to transfer all amounts held in the Wallet to the Linked Account or credit any Cryptocurrency wallet maintained and operated either by CryptoPay or by a third party (subject to Exchange Fees and Withdrawal Fees as applicable).

    3. Unless otherwise permitted under this clause 21.3, CryptoPay may terminate this Agreement by giving at least 30 days’ written notice to the Customer, at the end of which period CryptoPay may, where the Customer has an Account, transfer all amounts held in the Wallet and Sub-Wallets to the Linked Account (where there is more than one Linked Account we may transfer amounts to any one of the Linked Accounts) or ask the Customer to provide the address of the recipient’s Cryptocurrency wallet to which amounts shall be transferred. The Customer shall not be charged an Exchange Fee or Withdrawal Fee in respect of any such Cryptocurrency Withdrawal. If the Customer does not provide the address of the recipient’s Cryptocurrency wallet within 90 (ninety) days after the termination, the applicable law may require us to treat the amounts as unclaimed property. We will try to locate you at the address shown in our records, but if we are unable to, we may be required to deliver any such amounts to the authorities as unclaimed property. We reserve the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by this Agreement or applicable law.

    4. This Agreement can be terminated with immediate effect by CryptoPay if:

      1. it suspects that the Customer is in breach of any of its warranties and representations in clause 18;

      2. the Customer is in material breach of this Agreement;

      3. the Customer fails on request to provide such information or documentation as CryptoPay (or any third party whose services we use in providing the Services to you under this Agreement) may reasonably request in order to ensure compliance with applicable money laundering laws and regulations or otherwise to ensure the verification of your identity and/or funding sources to CryptoPay’s satisfaction;

      4. any fees are outstanding in accordance with clause 14; or

      5. the Customer ceases trading (or threatens to cease trading); is subject to an order for winding up; has an administrator or liquidator appointed (or such appointment is entitled or is requested in good faith); is the subject of a bankruptcy petition or order; becomes insolvent; is incapable of paying its debts as they fall due; makes any arrangement with its creditors for the payment of its debts.

    5. Any termination is without prejudice to either party’s accrued rights or remedies.

    6. The accrued rights and remedies of the parties, and clauses 17, 18 and 21.5, will survive termination of this Agreement for any reason.

  22. Force majeure

    1. No party will be in breach of this Agreement nor liable for any failure to perform its obligations under this Agreement if that failure results from circumstances beyond its reasonable control.

  23. Notices

    1. We may (where allowed to do so by law) communicate with you by posting information in your Account or on the Website, in which case the information will be treated as received by you when it is posted by us.

    2. We may also contact you at the postal or email address you provide us with when applying to open your Account. Notices sent by email will be deemed to have been received at the time of transmission as shown by the sender’s records (or if sent outside business hours, at 9 am on the first Business Day following despatch). Notice sent by post will be deemed to have been received on the second business day after posting.

  24. Complaints

    1. For any complaint relating to the Services, you are advised to contact support@cryptopay.me.

  25. General

    1. A waiver of any right under this Agreement is only effective if it is in writing.

    2. If any provision (or part of a provision) of this Agreement is found to be invalid, unenforceable or illegal, the other provisions (or parts of any provisions) will remain in force. Nothing in this Agreement shall be deemed, or is intended to be deemed, nor shall it cause, either you or CryptoPay to be treated as the agent of the other.

    3. This Agreement constitutes the entire agreement between the parties and supersedes any previous agreement between them.

    4. The Customer will not assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this Agreement, without the prior written consent of CryptoPay. However, we may assign, transfer or sub-contract our respective rights and obligations under this Agreement upon providing you with 30 days’ notice in writing.

    5. This Agreement does not confer any rights on any person or party (other than the parties to this Agreement and (where applicable) their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.

    6. CryptoPay may amend this Agreement as it sees fit. CryptoPay may make all amendments to the Agreement by posting the revised Agreement on the Website or by emailing it to you, indicating when the revised Agreement becomes effective. CryptoPay will take all reasonable steps to notify you of each amendment in advance of it taking effect, however, where permitted and necessary due to circumstances, we may indicate that an amendment shall be effective immediately. Copies of the current version of the Agreement will be made available on the Website.

    7. This Agreement will be governed by, and construed in accordance with, the laws of England and Wales and, subject to any overriding legal requirements, the parties irrevocably submit to the exclusive jurisdiction of the English Courts. This Agreement and any information or notifications that you or we are to provide should be in English.

    8. If you have any feedback, questions, or complaints, you may contact us via our customer support webpage or support@cryptopay.me.

 

Effective: February 11, 2019

Privacy policy

Last updated: December 12, 2018

This Privacy Policy ("Policy") governs processing by Cryptopay Limited ("Cryptopay", "we", "us") of information, including personal data, relating to the data subjects ("you", "User") of the cryptopay.me website ("Site"), Cryptopay mobile app ("App") and other services provided by us, including but not limited to wallet and prepaid card services (collectively hereinafter "Service"). This Policy applies to the Site, App, all products and Services offered by us.

Cryptopay Ltd is a company registered in England and Wales, company number 08730592.

Cryptopay Ltd is registered with the ICO with number ZA029520.

The Policy covers following questions:

  • Information we may process, legal basis and purposes of processing
  • How we use information
  • How long we retain information
  • How we share collected information
  • Cross-border transfer
  • How we store and protect collected information
  • Rights of users
  • Changes to the Policy
  • What if I do not want to accept the Policy?
  • Contacts

Information we may process, legal basis and purposes of processing

  1. Personal information

    We may process personal information of Users in a variety of ways, including, but not limited to, when users visit our Site, App, or use any of our Services; register on the Service; fill out any form; provide information for passing of anti-money laundering procedures or take any actions directly stipulated by the features of the Site or App.

    We may obtain information about you from third party sources as required or permitted by applicable law, such as public databases, credit bureaus, ID verification partners, resellers and channel partners, joint marketing partners, and social media platforms for purposes of verifying your identity. We obtain information from third parties for the purposes of compliance with legal obligations, such as anti-money laundering laws, and for the purposes of contractual performance.

    Categories of data involved in data processing include:

    • Personal Identification Information: Name, e-mail, date of birth, citizenship, gender, utility bills, photographs, phone number, mailing address, ID or other documents’ number and other details;
    • Payment Information: Bank information, card information, transaction history;
    • Employment Information: Employer details, job title;
    • Other data collected by cookies: see sections 2 and 3 of the Policy regarding cookies.

    From time to time, we may process this and additional types of data about Users to make sure our Service is not used fraudulently or for other illicit activities. In such instances, processing is necessary for one of the legal bases as described below. We may ask you to supply additional documents or information where it is necessary for compliance with our legal obligations and for the purposes of legitimate interests e.g. in the prevention of fraud, money laundering and counter-terrorism.

    Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Service or related activities. Thus, in some cases, we will be unable to render Services to you if you do not provide us your personal identification information due to the requirements of anti-money laundering laws and other legal acts.

  2. Information collected automatically

    We may collect information about Users whenever they interact with our Service, for example, through the use of cookies. Such information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as IP address, location, date and time of connection, the operating system and the Internet service providers utilized and other similar information.

  3. Web browser cookies

    Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. Learn more about the way our Site may use cookies in our Cookie Policy.

How we use information

We process aforementioned information relying on the following legal grounds:

  • where it is necessary to perform a contract with you for the provision of our Services or to enter into a contract with you for the provision of our Services;
  • where it is necessary for compliance with our legal obligations across jurisdictions with regard to provision of financial services, as stipulated by accounting, taxation and other laws and to prevent criminal activity, fraud and money laundering;
  • where it is necessary for the purposes of our legitimate interests to prevent fraud, money laundering or unauthorized use of your account, and to analyze your account activity in order to be able to provide you with an adequate and reliable service and to offer you the best possible options suitable for your needs;
  • where we have received your explicit consent as required by applicable law.

and for the following purposes:

  • to identify you as a client and distinguish you from other users of our Service;
  • to be able to continuously provide you with functional, secure, efficient, and customized service;
  • to operate and develop our Service;
  • to publish content and advertising on the Site and App;
  • to prevent losses and frauds;
  • to respond to you about any comment or enquiry you have submitted;
  • to comply with legal and regulatory requirements, including Know-Your-Customer (KYC) anti-money laundering (AML) requirements;
  • to provide you with customer and technical support;
  • to inform you about our and our partner’s offers, products and to perform other marketing activity where we have received your consent.

We also may process personal information including your email address to send you service updates and notifications (regarding your account settings), newsletters, marketing messages and certain email notifications where we have obtained your explicit consent or are otherwise lawfully permitted to do so. You can change your preferences later and opt-out from such emails at any time just by following the link, which may be placed in every email from Cryptopay or through settings.

We will ask User’s consent before processing of aforementioned information in other purposes. When collecting such consents, we inform the Data Subject of the respective purposes of processing and such processing is conducted only when appropriate consent is received.

How long we retain information

We store collected information for as long as it is necessary to perform our contractual obligations in order to provide products and services to you. If you decide to delete your account, do not use Services and choose to terminate contract with us, we keep your information and information on your transactions for 5 years after you delete your account for the compliance with the requirements of anti-money laundering laws and other legal acts. However, the information may be, wholly or in, part, retained for longer or shorter term if required by applicable laws or if there is other justified reason to retain or delete them.

In some cases, we can keep your information longer than 5 years: such exceeding can be used only in a case of arising of legal requirements that will oblige us to store your information for more than 5 years. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services.

Please note that retention periods may be changed from time to time based on legal and regulatory requirements.

How we share collected information

We sometimes need to share personal information we process with third parties. When necessary or required we may share information with authorities, other companies within the group of companies for internal administrative purposes, companies which the group cooperates with and to other third parties, such as third party service providers used in connection with our Services (e.g. various analytical services and financial institutions that we have partnered with to jointly create and offer a, product). The legal basis for data transfer is performance of contract between you and us, as well as our legitimate interest and our legal obligation.

We may share collected information with:

  • credit reference agencies;
  • KYC providers;
  • debt collection and tracing agencies and other companies in the same group;
  • suppliers and services providers (analytical, financial);
  • government bodies and other recipients in order to comply with applicable law;
  • courts and tribunals.

Cross-border transfers

We intend to transfer the collected information we obtain from you to recipients in countries other than the country in which the information has been originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information.

The collected information may be transferred to a state outside the European Economic Area ("EEA"). For such transfers we use standard contract clauses or other suitable safeguard to permit data transfers from the EEA to other countries. A copy of standard data protection clauses adopted by a supervisory authority may be obtained by request made to the privacy@cryptopay.me.

How we store and protect collected information

We adopt appropriate data collection, storage and processing practices and security measures to protect from unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. We use encryption to protect information and we grant access to information to our employees and third parties only when it is necessary for them to process said information.

However, the transmission of such data over the Internet using personal computers or mobile devices is not completely safe and therefore we cannot guarantee the security of documents submitted to our platform. Any transmission of such documents is at your own risk. As soon as we receive your information, we implement strict security measures and procedures to avoid unauthorized access from any third party.

Rights of users

You have a right to request from us:

  • access to information and update information;

You have a right to review information we keep about you and if you suppose that information is inaccurate or incomplete, you may contact us in order to update information.

Updating your information. If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion or object to its processing, please contact us.

  • restriction of processing and erasure of your personal data;

If you believe that we are not entitled to use your information and you want to request its deletion or object to its processing, you may contact us.

  • personal data in a structured, commonly used and machine-readable format.

Please note that the above is subject to limitations by relevant data protection laws. You may exercise the aforementioned rights by sending a request to e-mail address provided in the Contacts section. In your request please provide us with your account login and we will respond you shortly for further discussion

Where the processing is based on consent, you have a right to withdraw such consent at any time. However, we might keep processing information if we have a legal basis for it.

We will not keep outdated or deleted information, unless we have to do so in accordance with legislative requirements.

Changes to the Policy

Cryptopay Ltd has the discretion to update this privacy policy at any time. When we do, we revise the updated date at the top of the page. We may also may post a notification on the main page of our Site and notify you by other means (for example, via email). We encourage Users to frequently check the page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy, policy periodically and become aware of modifications.

What if I do not want to accept the Policy?

By using our Services, you acknowledge that we process information in the ways described by the Policy. If you do not agree to this policy, please do not use our Services. Your continued use of the Services following the posting of changes to this policy will be deemed as your acceptance of those changes.

If you already have registered an account on the Site, but you do not agree with the Policy, you shall terminate your account. You can find out how to terminate or cancel your account here.

Contacts

If you have any questions about the Policy or would like to exercise any of your rights, please contact our Data Protection Officer at privacy@cryptopay.me.

If you have a concern about the way we handle your personal information, you have a right to lodge a complaint. For more information on the process, please visit the website of the Information Commissioner’s Office.

Cookie Policy for Cryptopay Limited

Last updated: December 12, 2018

What Are Cookies

Our website, like many other professional websites, uses cookies in order to make site work properly.

Cookies are small text files that are downloaded onto your computer or another device when you access our website. It allows us to recognize your device and store some information about your preferences or past actions on our website that ultimately allows us to improve your experience on our website. This cookie policy describes what kind of information we gather, how we use it and why we need to store these cookies. We will also explain to you how you can prevent these cookies from being stored, however, this may downgrade or break certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies to understand how users use our services and how to improve them. Detailed reasons of such use are specified below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you accept our usage of cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

The types of cookies we use

If you create an account at our site, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in, so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

We offer payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data to through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Some of the cookies we use are persistent which means that they remain stored in your device for one year.

As we sell services, it is important for us to understand statistics on how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The behavioral advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that you may like.

In some cases, we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

Use of Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section specifies which third party cookies you might encounter at this site and reasons why we use them.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit, which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. While we are still testing new features, these cookies may be used to ensure that you receive a consistent experience on our site. That way we will be able to understand which optimizations our users appreciate the most.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately. Thus, we allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including: Facebook, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

How to disable cookies

A lot of web browsers allow control of cookies through the settings. You can prevent the setting of cookies by adjusting the browser settings(see your browser Help for the instructions).

Find out how to manage cookies on popular browsers:

Be aware that disabling cookies will affect the functionality of our website. Disabling cookies will usually result in also disabling certain functionality and features of sites.

More Information

We hope, that this info has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information than you can contact us through one of our preferred contact methods, for example, send us an email privacy.

Information and guidelines for authorized law enforcement officials

Submission of Requests

Online

Law enforcement officials should use legal@cryptopay.me for the submission of the requests. To ensure a timely response, please do not send law enforcement inquiries to Cryptopay Support or any other channel not intended for law enforcement.

By Mail

Mailing address:
The Wework Building, 12 Hammersmith Grove, London, England, W6 7AP
Attention: Cryptopay Compliance

For a quicker response time, please submit a copy of the request to our email address legal@cryptopay.me.

Information to be provided

You must have valid legal grounds to request the information in to order for Cryptopay to compel to provide any user's information. The request should contain information which will help us identify the user or transaction for which the information is sought (e.g.,Cryptopay user’s full name, Cryptopay’s crypto wallet address and known card’s number(s) and any other information about certain requested information and its relation to the investigation).

  1. The valid Law Enforcement Request made by an authorized law enforcement

  2. A valid return email from an official government domain or physical address