Submission of Requests

Canada

The Company cooperates fully with Canadian supervisory and law enforcement authorities in the prevention and investigation of money laundering, terrorist financing, fraud, and other financial crimes.

All requests for information must be submitted in writing on official agency letterhead, clearly identifying the requesting authority, legal basis, scope of information sought, relevant identifiers (e.g., wallet address, transaction hash, account ID), and applicable statutory authority or production order. Requests should be directed to legal@cryptopay.me.

The Company will review and respond within a reasonable timeframe, in accordance with its obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), privacy legislation, and other applicable laws. Where required, the Company may request formal legal process (e.g., production order, warrant, or subpoena) before disclosing information. If you represent a law enforcement agency outside of Canada, please note that requests for non-public information may need to be submitted through the applicable Mutual Legal Assistance Treaty (MLAT) process, or go through International Assistance Group (IAG) of Canada’s Department of Justice or other formal international cooperation mechanisms administered by the Government of Canada.